BOOKING TERMS
Ross Farm is a special place, carefully designed to offer a unique and peaceful retreat. To ensure a seamless experience for all guests, we ask that you take a moment to review our following bookings terms.
PAYMENT TERMS
A 50% deposit is required at the time of booking. Your reservation is confirmed once this payment is processed.
The remaining balance will be automatically charged to the same card 30 days prior to check-in.
For bookings made within 30 days of check-in, full payment is required at the time of booking.
Payments are securely processed via Stripe.
The remaining balance will be automatically charged to the same card 30 days prior to check-in.
For bookings made within 30 days of check-in, full payment is required at the time of booking.
Payments are securely processed via Stripe.
MINIMUM STAY REQUIREMENTS
– Minimum stay: 2 nights on weekends.
– Mid-week stays: 1-night stays available (Sunday – Thursday) in individual spaces.
– Mid-week stays: 1-night stays available (Sunday – Thursday) in individual spaces.
CHECK-IN / CHECK-OUT
– Check-in: From 3 PM
– Check-out: By 10 AM
For exclusive use of the entire property, a 4 PM check-out is included, giving you more time to linger and make the most of your stay.
We can sometimes accommodate early or late check-out requests, depending on other bookings and our cleaning schedule. These must be arranged in advance.
Please respect the 10 AM check-out time. If cleaners are waiting, an additional fee will apply for late check-out.
– Check-out: By 10 AM
For exclusive use of the entire property, a 4 PM check-out is included, giving you more time to linger and make the most of your stay.
We can sometimes accommodate early or late check-out requests, depending on other bookings and our cleaning schedule. These must be arranged in advance.
Please respect the 10 AM check-out time. If cleaners are waiting, an additional fee will apply for late check-out.
SECURITY BOND
– For individual stays in the Cabin, Barn, or Dairy, a $400 bond is held as a pre-authorisation on your credit card.
– For combination stays, a $700 bond is held as a pre-authorisation on your credit card.
– For exclusive use of the entire property, a $1,500 bond is held as a pre-authorisation on your credit card.
This hold is processed at check-in and released within 24 hours of check-out, provided the property is left in good condition.
– For combination stays, a $700 bond is held as a pre-authorisation on your credit card.
– For exclusive use of the entire property, a $1,500 bond is held as a pre-authorisation on your credit card.
This hold is processed at check-in and released within 24 hours of check-out, provided the property is left in good condition.
CANCELLATION POLICY
We understand plans can change, and we strive to be as flexible as possible.
– More than 30 days before check-in: Full refund.
– Less than 30 days before check-in: Unfortunately, no refunds can be offered.
If you booked through Airbnb or another platform, their cancellation policies will apply.
– More than 30 days before check-in: Full refund.
– Less than 30 days before check-in: Unfortunately, no refunds can be offered.
If you booked through Airbnb or another platform, their cancellation policies will apply.
RESCHEDULING AND BOOKING CHANGES
If you need to reschedule, we’re happy to assist:
– 14-30 days before check-in: We can hold 100% of your payment as credit for a future stay (valid for 12 months). Any rate differences will apply.
– 7-14 days before check-in: 50% of your booking can be credited toward a future stay (valid for 12 months). The remaining 50% is non-refundable.
– 0-7 days before check-in or No Show: Unfortunately, we cannot offer a refund or credit.
– 14-30 days before check-in: We can hold 100% of your payment as credit for a future stay (valid for 12 months). Any rate differences will apply.
– 7-14 days before check-in: 50% of your booking can be credited toward a future stay (valid for 12 months). The remaining 50% is non-refundable.
– 0-7 days before check-in or No Show: Unfortunately, we cannot offer a refund or credit.
FORCE MAJEAURE
In the event of unforeseen circumstances beyond our control, such as natural disasters, government restrictions, or other extraordinary events, Ross Farm reserves the right to adjust bookings or offer alternative arrangements.
We recommend taking out travel insurance to protect against any unforeseen changes to your plans.
We recommend taking out travel insurance to protect against any unforeseen changes to your plans.
CARING FOR THE PROPERTY
We’ve put great care into creating these spaces, and we appreciate your help in looking after them:
– Sliding doors are large and heavy—please use with care and supervise children.
– Open fires require careful handling and adult supervision.
– Please keep indoor and outdoor furniture in its designated place.
– Sliding doors are large and heavy—please use with care and supervise children.
– Open fires require careful handling and adult supervision.
– Please keep indoor and outdoor furniture in its designated place.
CLEANING + DAMAGE
We ask that you leave the space as you found it—tidy, with rubbish placed in the designated bins and you follow our Check-out instructions.
– A professional clean is included in your stay, however if extra cleaning is required beyond standard service, a minimum $100 fee may apply.
– Please report any accidental damage so we can arrange repairs.
– A professional clean is included in your stay, however if extra cleaning is required beyond standard service, a minimum $100 fee may apply.
– Please report any accidental damage so we can arrange repairs.
GUEST BEHAVIOUR
Guests are expected to behave in a manner that respects the peaceful environment of Ross Farm and the comfort of other guests.
Ross Farm reserves the right to terminate a stay without refund if disruptive behaviour occurs.
Ross Farm reserves the right to terminate a stay without refund if disruptive behaviour occurs.
HEALTH + SAFETY
Guests are responsible for their own health and safety during their stay at Ross Farm. We ask that you adhere to any local health and safety guidelines in place at the time of your visit.
OCCUPANCY LIMITS
Your stay is for the number of guests listed in your booking.
Additional guests, tents, or mobile accommodations (e.g., campervans) are not permitted.
Noise should be kept to a respectful level to preserve the tranquility of Ross Farm.
Additional guests, tents, or mobile accommodations (e.g., campervans) are not permitted.
Noise should be kept to a respectful level to preserve the tranquility of Ross Farm.
CHILDREN
Children are welcome at Ross Farm. We simply ask that they be supervised at all times and that care is taken with the space and furnishings.
VISITORS + PARKING
Visitors are welcome, but please advise us in writing in advance.
Parking is limited and available in designated areas only.
Parking is limited and available in designated areas only.
SINGLES / COUPLES
For single guests or couples booking the Barn or Dairy, one-bedroom stays are permitted. If your plans change, please notify us in advance so we can update your booking and prepare the space accordingly.
If additional bedrooms are used without prior arrangement, a fee of $200 per night will apply.
If additional bedrooms are used without prior arrangement, a fee of $200 per night will apply.
EVENTS, ELOPEMENTS
Ross Farm is designed for quiet retreats, parties, functions, and weddings are not permitted. Limited to our Special Gathering offerings.
– Elopements may be considered with prior approval (additional fees and conditions apply).
– Bridal preparations require a full property booking and photography location fee.
– Elopements may be considered with prior approval (additional fees and conditions apply).
– Bridal preparations require a full property booking and photography location fee.
COMMERCIAL PHOTOGRAPHY
– Commercial photography is not allowed unless arranged in advance (additional fees and conditions apply).
PETS
As much as we love animals, we aren’t able to accommodate pets on the property.
SMOKING
Smoking inside the properties is not permitted. A $500 deep-cleaning fee will apply if needed.
A $50 fee will apply for cigarette butt disposal on the property.
A $50 fee will apply for cigarette butt disposal on the property.
ELECTRICAL VEHICLE CHARGING
A $50 fee per stay will apply for Electric vehicle charging.
LIABILITY + INDEMNITY
Ross Farm is a natural environment, and we ask all guests to take care.
We cannot take responsibility for:
– Any injury, loss, or damage during your stay.
– Any incidents involving wildlife on the property.
By staying at Ross Farm, you acknowledge that you do so at your own risk.
We cannot take responsibility for:
– Any injury, loss, or damage during your stay.
– Any incidents involving wildlife on the property.
By staying at Ross Farm, you acknowledge that you do so at your own risk.
RIGHT TO REFUSE OR CANCEL BOOKINGS
Ross Farm reserves the right to cancel or refuse bookings at our discretion if they are deemed unsuitable for the property.
REPECTFUL REMINDER
Ross Farm is a place of care and craftsmanship, designed to offer a peaceful and inspiring retreat. We ask that you treat it with the same respect as you would your own home.
We’re so grateful to share this space with you and hope you have a truly restorative stay.
We’re so grateful to share this space with you and hope you have a truly restorative stay.
